Shipping Policy

Shipping Policy

    Welcome to Plush Cocoons. This Shipping Policy outlines the shipping practices and procedures for our online store. By purchasing from our website, you agree to the terms set forth in this policy. We aim to provide our customers with a seamless and reliable shipping experience.

    Order Processing

    • Processing Time: Orders are processed within 2-7 business days. Once your order has been processed, you will receive a confirmation email with your order details.

    Shipping Rates & Delivery Estimates

    Shipping rates and delivery estimates are calculated at checkout based on the shipping method selected and the destination of your order.

    Domestic Shipping

    • Standard Shipping: 10-20 business days

    International Shipping

    • Standard International Shipping: 10-20 business days

    Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, weather conditions, or other unforeseen circumstances.

    Shipping Costs

    Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. The total shipping cost will be displayed at checkout.

    Order Tracking

    Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to check the status of your shipment on the carrier’s website.

    Customs, Duties, and Taxes

    • International Orders: Customers are responsible for any customs and import duties, taxes, and other fees that may be incurred once the package reaches the destination country.
    • Customs Delays: We are not responsible for delays caused by customs.

    Shipping Restrictions

    • PO Boxes: We do not ship to PO Boxes.
    • Military Addresses: We do ship to APO/FPO addresses, but delivery times may be longer.

    Lost or Damaged Packages

    • Lost Packages: If your package is lost in transit, please contact us at
      plushcocoons@gmail.com so we can assist you in filing a claim with the carrier.
    • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage so we can arrange a replacement or refund.

    Incorrect Shipping Information

    Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping information, please contact us as soon as possible.

    Contact Us

    If you have any questions or concerns about our Shipping Policy, please contact us at:

    • Email: 
      plushcocoons@gmail.com

    Thank you for shopping with Plush Cocoons! We appreciate your business and are committed to providing you with excellent service.